OpenVPNinja Troubleshooting

Tony San -

Here are couple things to check/try if you're having problems with OpenVPNinja.

  • If you can't connect to a specific server - try selecting a different server.
  • Make sure you do not have any Firewall or Antivirus software running on your computer - these can sometimes cause problems with VPN connectivity.
  • Make sure your username and password are correct! If you are not sure if your username or password is correct - just let us know and we can reset them for you.
  • Check to see if there are any visual errors or popups when you begin running VPNinja.  If there are:
    • Fully uninstall the OpenVPNinja client
    • Restart your computer
    • Re-install OpenVPNinja, making sure to follow the setup guide exactly for your OS.
  • If you're in China - make sure you're only connecting to Stealth or Fast servers.
  • If all of the above do not work - try the PPTP method for connecting, which you can find on our support site for Windows or Mac.

If all of these fail - please file a support ticket with us - as there is probably a different issue going on we need to troubleshoot.

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