An Authentication error occurs when your username and/or password is incorrect. Most often this occurs due to a typo when inputting your username and password. Other times you may have accidentally created a typo during the signup process.
To fix the error:
- Make sure your VPNinja Username and Password are correctly input into the OpenVPNinja or PPTP connection prompt.
- If you have repeated errors - there is most likely a typo in your password upon signup. You can change your password by logging into your account on http://vpnninja.net. Alternatively - you can Submit A Request for support and we can reset your password for you.