Authentication Error

Tony San -


An Authentication error occurs when your username and/or password is incorrect.  Most often this occurs due to a typo when inputting your username and password. Other times you may have accidentally created a typo during the signup process.

To fix the error:

  1. Make sure your VPNinja Username and Password are correctly input into the OpenVPNinja or PPTP connection prompt.
  2. If you have repeated errors - there is most likely a typo in your password upon signup.  You can change your password by logging into your account on  Alternatively - you can Submit A Request for support and we can reset your password for you.
Have more questions? Submit a request


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